In the UK, online sellers must adhere to a range of regulations and policies to ensure compliance with consumer protection laws. 

1. Consumer Contracts Regulations 2013:
   • Information Requirements: Sellers must provide clear information about the product, including price, delivery costs, and seller details before the purchase.
   • Right to Cancel: Consumers have 14 days to cancel the purchase for most goods and services and receive a full refund.
   • Refunds: Refunds must be processed within 14 days of the cancellation notice or the return of goods.
2. Consumer Rights Act 2015:
   • Product Quality: Goods must be of satisfactory quality, fit for purpose, and as described.
   • Digital Content: Similar rights apply to digital content, which must also be of satisfactory quality and as described.
   • Remedies: Consumers can request repairs, replacements, or refunds if the goods are faulty or not as described.
3. Electronic Commerce (EC Directive) Regulations 2002:
   • Business Information: Sellers must provide contact details, including an email address, and ensure information on their website is easily accessible.
   • Order Process: Sellers must acknowledge receipt of orders electronically without undue delay.
4. Distance Selling Regulations (still relevant for certain aspects despite being largely replaced by the Consumer Contracts Regulations):
   • Cooling-Off Period: Emphasizes the 14-day cooling-off period where consumers can cancel without penalty.
5. Data Protection:
   • GDPR Compliance: Sellers must comply with the General Data Protection Regulation (GDPR), ensuring consumer data is processed lawfully, transparently, and securely.
6. Advertising Standards:
   • Misleading Advertising: Ads must not be misleading, and claims must be substantiated.
7. Alternative Dispute Resolution:
   • ADR Options: Sellers should inform consumers about alternative dispute resolution options in case of complaints.

These regulations aim to protect consumers and ensure fair trading practices. Online sellers should regularly review these laws and possibly consult legal advice to ensure compliance.

WBM Insulation Ltd Online Seller Policy

1. Introduction Welcome to WBM Insulation Ltd. By using our website and purchasing our products from online selling platforms, you agree to comply with and be bound by the following terms and conditions.
2. Company Information WBM Insulation Ltd Address: Channel Way Business Park, Centre Bay, Preston PR2 2YA. Email: [email protected] Company Reg: 15556273   
3. Products and Services We provide a range of insulation products including home decor, underfloor heating, landscaping, building materials and other related services. Detailed descriptions of our products, including specifications, prices, and availability, are provided on our website.
4. Ordering

• Order Process: Place your order through our website by selecting products and proceeding to checkout. You will receive an order confirmation via email.
• Payment: We accept Visa, Bacs, Master Card, Maestro. Payment must be made in full at the time of ordering.
• Order Acknowledgment: We will acknowledge receipt of your order electronically in a timely manner.

5. Pricing and Availability

• Pricing: All prices are listed in GBP and include VAT. Delivery costs are calculated at checkout.
• Availability: While we strive to maintain accurate stock levels, availability is subject to change. We will inform you promptly if an item is out of stock.

6. Delivery

• Delivery Options: We offer standard delivery options. Delivery times and costs are provided at checkout. We use a third party courier service.
• Delivery Times: Standard delivery is estimated within 1-4 business days. 
• International Delivery: Available upon request. Additional charges will apply.

7. Returns and Refunds

• Right to Cancel: You have the right to cancel your order within 7 days of receiving the goods for a full refund. Items must be in the original packaging, not cut, used or previously installed in any way. We will request images of the items. 
• Return Process: To initiate a return, contact us at [email protected]  Goods must be returned in their original condition, not cut, used or previously installed in any way. We will request images of the items. This is company policy.
• Refunds: Refunds will be processed within 14 days of receiving the returned goods or cancellation notice. Shipping costs are non-refundable.

8. Product Quality 

• Quality Assurance: Our products are of satisfactory quality, fit for purpose, and as described. Some products may vary slightly colour, we try to ensure that an order of multiple same product is picked from within the same batch. 

9. Data Protection

• GDPR Compliance: We are committed to protecting your personal data. Our privacy policy can be located in the footer of our website. The policy outlines how we collect, use, and protect your information.
• Data Security: We implement appropriate technical and organisational measures to secure your data.

10. Customer Service

• Contact Us: For any queries or support, contact us at [email protected] We aim to respond within 2-3 business days.
• Complaints: If you have a complaint, please contact us directly. We will acknowledge your complaint within 2-3 days and aim to resolve it within 14 days.

11. Alternative Dispute Resolution In case of unresolved disputes, we inform you of the availability of alternative dispute resolution (ADR) options. You may refer to the EU’s Online Dispute Resolution (ODR) platform.
12. Governing Law These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

1. Introduction WBM Insulation Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
2. Data Collection We collect personal data when you:

• Place an order
• Sign up for our newsletter
• Contact our customer service

3. Data Usage We use your data to:

• Process and fulfill your orders
• Improve our services
• Communicate with you regarding your orders and offers

4. Data Protection We implement security measures to protect your data. We do not share your data with third parties except as necessary to process your order.
5. Your Rights You have the right to:

• Access your data
• Request corrections
• Request deletion of your data

To exercise these rights, contact us at [email protected]